Terms of service

Marketplace intermediary

FlyWinger provides an online platform that connects independent aircraft owners ("Owners") with licensed pilots ("Pilots") seeking to rent aircraft for hour building or personal general aviation flights. FlyWinger is a marketplace intermediary and technology provider only.

What FlyWinger is not

FlyWinger does not own, operate, maintain, charter, or insure any aircraft listed on the Platform. We are not an air carrier, flight school, aviation training provider, or aviation authority. We do not act as agent for either Owners or Pilots except as payment facilitator for the purpose of processing transactions.

All rental agreements are made directly between the Owner and the Pilot. FlyWinger is not a party to the rental agreement except in its capacity as payment facilitator, as set out in Section 3.

Administrative verification only

FlyWinger may request that Pilots and Owners upload certain documents and may carry out checks to verify that documents have been uploaded and appear valid on their face. Such verification is administrative only. It does not constitute a representation, warranty, or certification by FlyWinger that any Pilot is competent, current, medically fit, legally entitled to operate any specific aircraft, or otherwise suitable to fly. Aircraft Owners remain solely responsible for determining whether to permit a rental and for carrying out their own checks before authorising any flight.

Registration

To access booking features, you must register an account. You agree to:

• Provide accurate, current, and complete information at registration and keep it up to date.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at support@flywinger.com if you suspect unauthorised access to your account.

You are responsible for all activity that occurs under your account.

Pilot prerequisites

Pilots must upload and maintain valid, in-date credentials. By requesting a booking you warrant that you hold, and will continue to hold throughout the rental period:

• A valid pilot licence appropriate for the aircraft type and category.
• A current, valid Medical Certificate, Class 1 or Class 2 as required.
• Valid class, type, or differences ratings required for the specific aircraft.
• Evidence of meeting applicable currency requirements.
• Any additional endorsements required by the aircraft Owner or applicable regulations.

Owner prerequisites

Owners listing aircraft warrant that they have full legal authority to list the aircraft and that throughout any rental period the aircraft is:

• Registered with the UK Civil Aviation Authority (CAA), EASA, or the relevant national aviation authority.
• In possession of a current Certificate of Airworthiness or Permit to Fly and a valid Airworthiness Review Certificate.
• Maintained in accordance with an approved maintenance programme by appropriately certified engineering personnel.
• Covered by adequate aviation insurance as set out in Section 5.

Payment processing

All payments are processed via our integrated third-party payment processor, Stripe. FlyWinger does not store, view, or handle full payment card data. By making a payment you agree to Stripe's own terms and privacy policy in addition to these Terms.

How bookings work

When a Pilot submits a booking request, an authorisation hold is placed on the Pilot's payment method. No funds are captured until the Owner confirms the booking. If the Owner declines, the authorisation hold is released and no charge is made.

Platform service fee

FlyWinger charges a platform service fee for facilitating bookings. The applicable fee is calculated and displayed transparently to the Pilot before payment is confirmed. The service fee is charged to the Pilot in addition to the Owner's listed hourly or block rate.

Flight time calculation

Rental fees are calculated on the basis stated in the individual aircraft listing, such as Hobbs meter time, tachometer time, block time, or a pre-agreed hourly or block package. It is the Pilot's responsibility to confirm the basis of calculation with the Owner before flight.

Cancellations and refunds

• FlyWinger service fee: Refundable only if the booking is cancelled within 24 hours of the Owner's booking confirmation, provided the booking was not requested within 7 days of the scheduled flight date. If the booking was requested within 7 days of the flight date, the service fee is non-refundable regardless of when cancellation occurs.
• Payment processing fees: Non-refundable in all circumstances.
• Aircraft rental fees: Subject to the refund policy of the individual Owner as stated in the aircraft listing. FlyWinger does not set or guarantee Owner refund terms.
• Weather and technical cancellations: Where a flight is cancelled due to adverse weather or a certified technical defect in the aircraft, any refund of the rental fee is a matter between the Pilot and the Owner. FlyWinger may assist in resolving disputes at its discretion but is not obligated to do so.

Pilot-in-command authority and responsibility

Except where a flight instructor or safety pilot is on board and acting as Pilot-in-Command (PIC) in accordance with applicable regulations, the renting Pilot acts as sole PIC for the duration of the booking. The PIC is exclusively responsible for:

• The safe conduct and operation of the flight.
• Pre-flight planning, weather assessment, fuel management, and route selection.
• Compliance with the Air Navigation Order, CAA regulations or relevant authority, and applicable NOTAMs, airspace restrictions, and ATC requirements.
• Pre-flight inspection of the aircraft in accordance with applicable regulations and the aircraft's Pilot Operating Handbook or Flight Manual.

FlyWinger's role in operations

FlyWinger is a software platform and marketplace provider only. FlyWinger has no operational control over any aircraft or flight and is not responsible for flight planning, aircraft dispatch, or any operational decision made by the Pilot or Owner.

Pre-flight inspection

The Pilot is responsible for carrying out a thorough pre-flight inspection in accordance with applicable regulations and the aircraft's Pilot Operating Handbook or Flight Manual before each flight. Nothing in these Terms transfers the Owner's legal responsibilities regarding aircraft maintenance or continuing airworthiness to the Pilot or to FlyWinger. If the Pilot identifies any defect, damage, or logbook inconsistency during inspection, the Pilot must not fly the aircraft and must report the matter to the Owner and via the Platform immediately.

Incident and accident reporting

In the event of an incident, airspace infringement, or reportable accident, the acting PIC must:

• Immediately notify the relevant authorities, such as AAIB, CAA, or equivalent.
• Notify the Aircraft Owner as soon as practicable.
• Report the event via the Platform.
• Cooperate fully with all regulatory and safety investigations.

Owner insurance requirements

Owners must, at all times while their aircraft is listed on the Platform and throughout any rental period, maintain:

• Hull insurance covering the aircraft for third-party rental or self-fly hire use.
• Third-party liability insurance at an adequate level for the aircraft type and operations.
• Passenger liability insurance where passengers are carried.
• Self-fly hire cover explicitly extending to Pilots who are not the Owner or a named pilot on the policy.

Owners must provide evidence of current insurance to FlyWinger and to the booking Pilot on request. FlyWinger reserves the right to remove any listing where adequate insurance cannot be evidenced.

Additional insured

Owners should use reasonable efforts to have FlyWinger Aviation Limited listed as an additional insured under their aviation third-party liability policy where this is available and practicable.

Insurance excess liability

In the event of damage to the aircraft, third-party property, or other assets during the rental period:

• The Pilot may be responsible for paying the insurance excess specified in the Owner's listing, up to any cap stated therein, where damage results from the Pilot's acts or omissions during the rental period and not from a pre-existing defect or the Owner's failure to maintain the aircraft.
• Where damage results from the Pilot's gross negligence, including flight outside applicable weather minimums, operation without valid ratings, or deliberate violation of the aircraft's Flight Manual limitations, the Pilot may be held personally liable for repair costs, loss of use, and other recoverable losses beyond the stated excess.

No FlyWinger insurance

FlyWinger does not provide aviation insurance, hull insurance, liability insurance, or passenger liability insurance to Owners or Pilots. It is the sole responsibility of Owners and Pilots to ensure they hold adequate insurance before any flight takes place.

What cannot be excluded

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977.

What is excluded to the maximum extent permitted by law

Subject to the paragraph above, to the maximum extent permitted by applicable law, FlyWinger Aviation Limited shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of the Platform, including but not limited to:

• The mechanical condition, airworthiness, fitness for purpose, or sudden unserviceability of any aircraft listed on the Platform.
• Personal injury, property damage, or death resulting from pilot error, weather conditions, mechanical failure, or any other cause arising during a flight.
• The cancellation of bookings by Owners or non-attendance by Pilots.
• Loss of data, revenue, or profits arising from Platform downtime, errors, or interruptions.
• The accuracy, completeness, or currency of any document, licence, rating, or credential uploaded by a User.